Cancelling a membership
You can cancel auto-renewal of a monthly, six-month or annual membership at any time from My Account in the Warehouse. Cancelling stops future renewal charges.
After you cancel, you keep access until the end of the billing period you already paid for. Your account, Academy progress and order history remain, so you can rejoin later.
Subscription refunds
Membership payments are generally non-refundable once a billing period has started, and we do not provide partial refunds for unused time, except where required by law.
If you were charged in error or were unable to access the Service because of a problem on our side, contact support and we will review your request. If a refund is issued, membership access tied to that payment ends.
Lifetime membership
The Lifetime membership is a one-time payment with no recurring charges, so there is nothing to cancel. Refund requests for a Lifetime purchase are reviewed case by case within a limited window after purchase. A refunded Lifetime membership ends lifetime access.
Digital content
Because courses, episodes, downloads and plugin access are delivered immediately, digital content is not returnable once accessed, except where consumer law gives you a right to a refund.
Merch returns
Unworn, unwashed merch in its original condition can be returned within 30 days of delivery for a refund of the item price. Shipping costs are not refundable unless the item arrived damaged or incorrect.
Limited-edition and personalized items may be final sale; this is shown on the product page. Contact support with your order number to start a return.
Contact
For billing questions, refund requests or returns, contact the ABNORMVL support team with the email on your account and, where relevant, your order number.